Terms of Service

1. Acceptance of Terms

By accessing or using the Vermoon platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, you may not use the Service.

2. Account Registration & Responsibilities

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach. Vermoon reserves the right to suspend or terminate accounts that violate these Terms.

3. Subscription & Billing

The Service is offered on a subscription basis. By subscribing to a paid plan, you agree to the following:

• Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan.
• All fees are non-refundable except as required by applicable law or as explicitly stated in these Terms.
• We may change pricing with 30 days' notice. Continued use after the price change constitutes acceptance.
• If payment fails, we may suspend access to paid features until payment is resolved.
• Usage-based charges (e.g., agent executions beyond plan limits) are billed at the end of each billing cycle.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right
• Transmit malware, spam, or other harmful or disruptive content
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Use AI agents for harassment, discrimination, or generating illegal content
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute access to the Service without written consent
• Exceed rate limits or abuse API access in a manner that degrades service quality

5. Intellectual Property

The Service, including its software, design, logos, and documentation, is the intellectual property of Vermoon S.L. and is protected by copyright, trademark, and other laws. You retain ownership of all data and content you submit to the Service. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service. Outputs generated by AI agents on your behalf are owned by you, subject to any third-party rights in the underlying data.

6. Data Processing

Our processing of personal data is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our data practices. If you process personal data of third parties through the Service (e.g., customer data via AI agents), you are responsible for ensuring you have the appropriate legal basis and consents to do so.

7. Service Availability & Disclaimers

The Service is provided “as is” and “as available.” We strive for high availability but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with reasonable notice. AI agent outputs are generated algorithmically and should be reviewed by qualified personnel before being acted upon. Vermoon is not responsible for decisions made based on agent outputs.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Vermoon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service. Our total aggregate liability for any claims arising from these Terms shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Termination

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We may terminate or suspend your account immediately if you violate these Terms. Upon termination, your right to use the Service ceases and we may delete your data after a 30-day grace period, unless retention is required by law.

10. Governing Law & Disputes

These Terms are governed by the laws of Spain. Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at legal@vermoon.es or write to Vermoon S.L., Barcelona, Spain.